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CONTACT US

TrueAmericanMerch

Last Updated: April 1, 2025 | Effective Date: April 1, 2025 | Scope: United States Operations

At TrueAmericanMerch, we are dedicated to providing excellent customer service. If you have any questions about your orders, shipping, returns, or product customization, please feel free to reach out to us.

1. Contact Details

  • Email Support: support@trueamericanmerch.com (Recommended for the fastest response. We typically reply within 24 business hours.)
  • Phone Support (SMS only): +1 (720) 878-0244 (Note: We only support text/SMS messaging. Voice calls are not active on this line.)
  • Corporate Address: SHORELOCK, LLC, 1657 N Miami Ave, Miami, Florida 33136, United States
  • Customer Support Hours: 9 AM–5 PM EST (Monday through Friday, excluding U.S. public holidays)

2. Help Us Solve Your Inquiry Faster

When contacting our support team, please include the following information so we can assist you as efficiently as possible:

  • For Order Inquiries: Your order number (e.g., #1024) and the email address used to place the order.
  • For Address Corrections: Your order number and the correct, complete new shipping address (including apartment, suite, or unit number). Address changes must be submitted within 24 hours of order placement.
  • For Lost or Delayed Shipments: Your tracking number and order number. Please allow 10 business days of tracking inactivity before reporting a lost package.
  • For Damaged or Defective Items: Your order number, a brief description of the issue, and clear, well-lit photos or videos showing the printing defect, fabric error, or shipping damage. Defective items must be reported within 30 days of delivery.

3. Operations Information

  • Website: trueamericanmerch.com
  • Operator: SHORELOCK, LLC (Florida, USA)
  • Merchant of Record: SHORELOCK, LLC is the sole seller and merchant of record for all transactions conducted on this website.