Contact information
TrueAmericanMerch
We're committed to providing fast, friendly, and reliable customer support. Whether you have questions about your order, shipping, returns, or personalized products, our team is here to help.
Last Updated: April 1, 2025
Effective Date: April 1, 2025
Scope: United States Operations
Contact Information
| Email Support |
support@trueamericanmerch.com Recommended for the fastest response. We typically reply within 24 business hours. |
| Phone Support |
+1 (720) 878-0244 (SMS Only) Voice calls are not supported. Please send us a text message. |
| Corporate Address |
SHORELOCK, LLC 1657 N Miami Ave Miami, Florida 33136 United States |
| Support Hours |
Monday – Friday 9:00 AM – 5:00 PM EST Closed on U.S. public holidays. |
Help Us Assist You Faster
To help us resolve your request as quickly as possible, please include the relevant information below when contacting our support team.
Order Inquiries
- Your order number (e.g. #1024)
- The email address used to place your order
Address Corrections
- Your order number
- Your complete new shipping address
- Apartment, suite, or unit number (if applicable)
Important: Address changes must be requested within 24 hours after placing your order.
Lost or Delayed Shipments
- Your order number
- Your tracking number
Please allow at least 10 business days without any tracking updates before reporting a shipment as lost.
Damaged or Defective Items
- Your order number
- A brief description of the issue
- Clear photos or videos showing the defect or damage
Defective or damaged items must be reported within 30 days of delivery.
Company Information
| Website | trueamericanmerch.com |
| Operator | SHORELOCK, LLC (Florida, USA) |
| Merchant of Record | SHORELOCK, LLC is the sole seller and merchant of record for all purchases made through this website. |
Need Assistance?
Our customer support team is always happy to help.
Email us anytime:
support@trueamericanmerch.com